Delivery & Shipping

How long will my order take to arrive?
We aim to dispatch all orders placed before 2pm on the same working day. Once dispatched, UK orders are delivered within 2-3 working days. International delivery times vary by destination.

Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.

How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your parcel.

What are your delivery options?
We offer standard and express delivery options for both domestic and international orders. The available methods and associated costs will be shown at checkout.

Returns & Exchanges

What is your returns policy?
We offer a 30-day returns policy from the date you receive your items. Goods must be unworn, in their original condition, and returned in the original packaging.

How do I return an item?
To initiate a return, please log into your account on our website, navigate to your order history, and select the items you wish to return. You will receive instructions and a returns label by email.

Do you offer exchanges?
Yes, we are happy to exchange items for a different size or colour, subject to availability. Please follow the returns process and specify that you would like an exchange.

How long does it take to process a refund?
Once we receive your returned item, we will inspect it and process your refund within 5 working days. The refund will be credited to your original payment method.

Orders & Payment

How can I change or cancel my order?
We process orders very quickly to ensure fast delivery. Please contact us immediately if you need to change or cancel your order. We will try our best to help if your order has not yet been dispatched.

What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also accept payments via PayPal.

Is my payment information secure?
Yes, our website uses secure encryption technology to protect all your personal and payment information.

Products & Sizing

How do I find the right size?
We provide a detailed size guide for each product on its product page. We recommend measuring your foot and comparing it to the measurements in the guide for the best fit.

Are your products true to size?
Our products are generally true to size. Please consult the specific size guide for each style, as fit can occasionally vary between different designs.

Do you offer wide-fit styles?
Yes, we offer a selection of styles in wider fittings. You can filter your search on our website to show only wide-fit options.

General Questions

How do I care for my shoes?
Care instructions vary by material. General care advice is provided on the product pages. We recommend using appropriate protective sprays and cleaners for your specific type of footwear.

Are your products covered by a warranty?
We are committed to quality craftsmanship. Our products are covered by a warranty against manufacturing defects. Please see our terms and conditions for full details.

Do you have a physical store?
We are an online retailer and do not operate physical stores. This allows us to offer a wider selection and competitive prices directly to our customers.

Troubleshooting

What should I do if I receive a faulty or incorrect item?
We sincerely apologise for any error. Please contact our customer service team immediately, and we will arrange for the return and swift replacement of the item.

I haven’t received my order confirmation email. What should I do?
Please first check your junk or spam email folder. If you cannot find the confirmation, it is possible you entered an incorrect email address. Please contact us for assistance.

My discount code isn’t working. Why?
Please check the terms and conditions of the promotion to ensure your order meets the criteria (e.g., minimum spend, applicable products). If it still does not work, please get in touch with us.